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Customer Service Manager

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Warsaw, Poland

Job Type

Full Time

About the Role

Build solid relationships with clients and become their main point of contact at Buzzle.
• Help clients strategize, launch, optimize and analyze their influencer marketing campaigns.
• Work with data and key results to share insights into the success of client’s influencer campaigns.
• Present data and results in an persuasive manner at virtual and in-person meetings.
• Prevent churn and build revenue by renewing contracts and pitching additional features/services.
• Translate client needs into actionable insights for our product and dev team.
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Requirements

• Minimum 1+ year of work experience, preferably in a customer success or customer service role. • Excellent relationship builder and strong organizational skills. • Detail and process oriented. Strong analytical skills. • Exceptional written and verbal communication skills. • A strong taste for social media, visual content, and all things digital. • Experience managing strategic influencer campaigns and/or events (working with beauty clients in a PR/marketing/consulting firm is a plus). • Ability to deal with both simple and very complex requests, from junior to senior clients.


Bonus points if you:

• Have experience in Influencer Marketing platforms. • Read this job description and found a bullet that you may not have experience in but were excited to learn it quickly

About the Company

Buzzle is a leading user-generated content and influencer marketing platform with offices in Dubai, London and Riyadh. Join a passionate team with a penchant for excellent client and customer service and huge career growth. All packages are inclusive of paid leave and health care.

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